Privacy Policy
Effective Date: 01 January 2025
This Privacy Policy describes how ThailandMedicalCare.com (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit and use our website and medical coordination services. We are committed to protecting your privacy and ensuring the security of your personal data.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you in several ways, including:
Information you provide directly:
Contact Information: Name, email address, phone number, mailing address when you fill out forms, request a consultation, or contact us.
Medical Information (with your explicit consent): Details about your health conditions, medical history, desired treatments, and medical reports. This highly sensitive information is collected only when necessary for medical coordination and with your clear, informed consent.
Travel Information: Passport details, flight information, accommodation preferences for travel arrangements.
Payment Information: Details related to payment for our coordination services (note: direct hospital fees are paid separately by the client).
Insurance Information: Details about your international health insurance provider, on a case-by-case basis, to assess coverage.
Information collected automatically:
Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activities, personalize your experience, and analyze website traffic.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and managing our services: To coordinate your medical treatment, schedule appointments, arrange travel and accommodation, and facilitate communication with medical facilities.
Responding to your inquiries: To provide you with information, answer your questions, and offer free consultations.
Personalizing your experience: To tailor our services and website content to your needs and preferences.
Improving our website and services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and content of our website.
Compliance with legal obligations: To comply with applicable laws, regulations, and legal processes.
Marketing and communication: To send you updates, promotional materials, or newsletters that may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
3. How We Share Your Information
We understand the sensitive nature of medical information and are committed to protecting it. We will only share your information in the following circumstances:
With your explicit consent: We will obtain your explicit consent before sharing your medical information with hospitals, doctors, or other healthcare providers necessary for your treatment.
With service providers: We may share your information with third-party service providers who assist us in operating our website and providing our services (e.g., travel agencies, payment processors, IT support). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
For legal reasons: We may disclose your information if required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
Objection/Restriction: You have the right to object to or request restriction of the processing of your personal information in certain circumstances.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
6. International Data Transfers
As our services involve medical coordination in Thailand, your personal information may be transferred to and processed in Thailand or other countries where our service providers are located. These countries may have data protection laws different from those in your country of residence. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable laws.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a new “Effective Date.” We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@thailandmedicalcare.com
Phone: +66 (0)8 1719 0182
Address: Soi Charan Sanitwong 68, 10700 Bangkok, Thailand
Thank you for trusting ThailandMedicalCare.com with your medical coordination needs.